Frequently Asked Questions
Do I need an account to get started?
Yes. As a first time client, we do need you to fill out a few forms. This allows us to input you in our system, which makes any future orders easier and quicker. These forms are located in our Resources page.
How is the pricing determined?
Pricing is given based off of your order quantity, colors of ink, imprint locations, style of shirt and any add-ons you may want to add.
What are your turnaround times?
Our turnaround time for a majority of our services we offer is usually 7-10 business days + shipping time. The turnaround time is just an estimate. The most up-to-date turnaround time will be given once the order has been placed. If you have a deadline you need us to meet, please notify the person helping you.
What type of art files do you recommend?
We highly recommend Ai (Illustrator) for the best outcome. Although, we do accept PSD, PDF and PNG files at 300 dpi. Not sure what file your design is or if it meets our requirements? Get in touch and we’ll help you.
What are your minimums?
12 pieces minimum per design/garment. There will be some restrictions on size and number of colors. We recommend printing at least 36 pieces for best pricing.
Can I order different color of shirts?
Of course! As long as the ink colors and artwork doesn’t change. If there needs to be a color ink change due to the color of the garment, we can still do that but an ink change fee will apply.
Can I see a sample of the garment that I'll be using before full production?
That’s an option you can do! Provide us the style number and we’ll get this item out to you. Samples fee + shipping will apply.
Is there a digital proof I can see before full production?
Yes. For all orders, we send out a virtual proof for your approval, which contains the final details of your order. If you’re requesting a virtual proof BEFORE any orders are placed, there is a $35 fee. You can then use that $35 fee towards your order, as long as you place it within 15 days.
What is the standard screen size?
Our standard screen size is 15″ x 18″. $30/per color/location. When you want to re-order with the same artwork and size, a $10 re-setup fee will be charged.
What is the Jumbo screen size?
Our Jumbo screen size is 19″x 25″. Keep in mind the extra additional fee cost. $50/screen. When you want to re-order with the same artwork, you will be charged $25/screen.
Do you guys charge to change color ink?
Yes, we do. $15 per color change.
Do you offer specialty inks?
Printing methods are pretty much endless. Plastisol, foil, discharge, water-based, glow in the dark, reflective and metallics. Get in contact with us to see what we can do with your order.
Can you match a Pantone color?
You got that right. Color is key and you want to make sure your business is consistent with its color usage. We can pretty much match any Solid Coated Pantone for an additional $15/color.
Do you print neck tags?
We do it all the time. Keep in mind, adding this service to your order, will extend the turnaround time to an additional 1-2 business days, along with an additional screen setup fee of $30/screen.
What brands of shirts do you carry?
We can get a hold of hundreds of different styles. Bella+Canvas, Cotton Heritage, Gildan, Champion, Hanes, American Apparel and more. Best is to give us a reference and description of how you plan on using these shirts, our professional team member will give you the best direction.
Can I supply my own garments?
Of course! As long as the prints meet the requirements. Although, we do highly recommend you contact us before an order is placed.
What color garments can you get a hold of?
Our database for blanks is HUGE. Send over any references you may have and our team will help you. It will make things easier and quicker for both of us.
Do you guys carry any plus size shirts and is there an extra cost?
Yes, we do. Depending on the garment you decide to go with, sizes can go up to 2XL or as high as 5XL. Yes, there is an extra cost, roughly $2-3 more depending. Get in touch with us to get an exact quote.
What are your minimums?
12 pieces minimum per design/garment. We recommend printing at least 36 pieces for best pricing.
How many colors can I have?
Our state of the art equipment can provide up to 15 colors. We won’t’ charge you for the number of colors used.
How is pricing determined?
Pricing is all determined on the final size of the design, the number of stitches your design takes to create and the quantity you plan on doing.
When it comes to pricing your quote, there are five things we consider:
2. Garment Style
3. Stitch Count
4. Thread Type
How will my order ship?
As we all hate to pay for shipping, based on your final box(es) dimension, weight, and destination, we find the best carrier that can offer the cheapest and quickest time. The carriers we work with are USPS, FedEx and UPS.
Do I have to pay for shipping?
Yes. Pricing will be determined on the final box dimensions, weight and final destination.
Can I pick up my order if I'm local?
Of course, stop by during our office hours. Just give us a heads up when you plan on stopping by, to have your order ready.
Can you ship internationally?
Yes, we can. Please advise the person that is helping you with your quote.
Do I get a tracking number when my order ships?
Absolutely. Once your order ships, you should receive two notifications with the shipping address details along with the tracking number.
What type of payments do you accept?
We accept all major credit cards, PayPal, check, cash and Purchase Orders (P.O.)
All checks make payable to: Sabio Mfg & Printing
Is there any transaction fees?
There is a 2.9% transaction fee when you do Credit Card and PayPal payments. To avoid that fee, we recommend doing cash or check.
How much do I need to pay to get my order started?
Depending on the end amount of your order. All first-time clients must pay full upfront. On any other future orders, if your order is $499 or less, we do require a full 100% payment. If your order is $500 or more, we do require a 50% deposit.
How can I make my payment?
We’ll be sending you an invoice via email and payment can be done over the phone or if you have created an account with us. Before any charges are made on your account, we will notify you with an approval to make the transaction. For more questions regarding this, please call for further details.
Can I return my order?
All sales are final. Although, we hope you understand that printing is a form of art. Even though we do our very best to avoid any misprints, there is room for error. Depending on the misprints or damages that are done, we can work a refund or store credit.